Responsible Gaming

Responsible gaming at emu-casino-canada on emu-casino-ca.com is founded on the principle that gambling should always remain a conscious and enjoyable form of entertainment. We are committed to equipping our players with transparent information, practical tools, and ongoing support to help maintain control and make informed choices regarding their gaming activities. Our dedicated support team is always available to assist any player seeking advice or wishing to set boundaries for their gambling behavior.

Risk Awareness

Gambling carries financial and emotional risks. At emu-casino-canada, we emphasize the importance of recognizing early signs of problem gambling and encourage all users to routinely self-assess their gaming behaviors.

• Signs of Potential Gambling Addiction: These may include:
  • Frequent and increasing betting activity beyond initial intentions
  • Preoccupation with gambling or thinking about the casino outside of play sessions
  • Chasing losses or betting with funds intended for essential expenses
  • Borrowing money to fund gambling
  • Neglecting work, family, or social obligations due to gambling
  • Feelings of anxiety, guilt, or irritability related to gambling
• Self-Assessment Test: Consider the following questions:
  • Do you find it difficult to stop gambling even when you intend to?
  • Do you gamble to escape negative emotions or personal problems?
  • Have you ever lied to friends or family about your gambling?
  • Have you experienced financial difficulties as a result of gambling?
  • Do you feel restless or irritable when trying to cut back on gambling?
  • If you answered "yes" to one or more, we encourage you to contact our support team or utilize the resources listed below.

Regional Compliance Note: This section aligns with CA legal requirements for raising risk awareness and supports the responsible gaming mandate.

Limits & Tools

emu-casino-canada provides robust account management tools to help you stay in control of your gaming:

1. Deposit Limits:
   • You may set daily, weekly, or monthly deposit limits in your personal account dashboard on emu-casino-ca.com.
   • Navigate to My Account > Responsible Gaming > Set Deposit Limits.
   • Enter your preferred maximum deposit amount for the selected period (e.g., $100 per week).
   • Limits take immediate effect and cannot be increased until the time period expires; reductions can be applied instantly.
2. Time Limits and Session Timers:
   • Activate session reminders by going to My Account > Responsible Gaming > Session Timer.
   • Specify the maximum session length; you will receive an on-screen notification when the limit is reached.
3. Enabling Breaks (Time-Out):
   • To take a temporary pause, access My Account > Responsible Gaming > Time-Out and select a period between 24 and 72 hours.
   • During this time, you will be unable to log in or place bets.
   • Contact support@emu-casino-ca.com for assistance in activating or managing your Time-Out.

Legal Obligation: All limit tools are provided in compliance with CA regulatory standards for player protection and are subject to verification and audit.

Self-Exclusion

emu-casino-canada offers a comprehensive self-exclusion program, allowing players to block account access for a chosen period or permanently to safeguard themselves from gambling-related harm.

1. Accessing Self-Exclusion:
   • Log in to your account at emu-casino-ca.com.
   • Navigate to My Account > Responsible Gaming > Self-Exclusion.
2. Choosing the Exclusion Period:
   • Select a self-exclusion duration of 6 months, 1 year, 5 years, or permanent (lifetime) exclusion.
   • Confirm your selection and acknowledge the terms of exclusion.
3. Confirming and Finalizing the Decision:
   • Read the self-exclusion policy carefully before submission.
   • Once confirmed, the process is irreversible until the exclusion period ends.
   • For permanent exclusion, access cannot be restored under any circumstance.
4. Consequences and Support:
   • After activation, you cannot log in, deposit, wager, or access account features.
   • Withdrawals of remaining balances are subject to review and CA legal requirements.
   • To discuss exceptions or request account closure, contact support@emu-casino-ca.com.

Legal Protections: Self-exclusion is a legally protected right under CA law. All data and actions related to self-exclusion are handled confidentially and in accordance with applicable privacy regulations and industry best practices.

Support Resources

At emu-casino-canada, we recognize that professional help and confidential support are essential for individuals experiencing gambling-related harm. Below are comprehensive local and international support options, as well as digital tools and family resources.

Local Support (Canada)

• ConnexOntario Gambling Helpline: 1-866-531-2600 (24/7, English and French)
• Centre for Addiction and Mental Health (CAMH): 1-800-463-2338 (Mon-Fri, 9am-5pm, English, French, other languages on request)
• Gamblers Anonymous Canada: Various local chapters and meetings (see directory)

International Support Organizations

Self-Exclusion Schemes by Country

• Canada: Provincial programs (e.g., OLG Self-Exclusion, PlaySmart Centre). For more, see your provincial gambling authority.
• UK: GamStop (National self-exclusion for UK-licensed sites)
• Spain: RGIAJ (General Registry of Gambling Access Bans)

Blocking Apps and Digital Tools

• Gamban (device-level blocking of gambling websites and apps)
• BetBlocker (free multi-platform blocking tool)

Family Support Resources

• GamTalk (forums and peer support)
• Problem Gambling CA - Family Help

Confidentiality: All requests for support and information are treated with strict confidentiality. Professional help is always available, and no player is ever penalized for seeking assistance.

Regional Compliance Note: This section is tailored to meet all CA legal requirements for player support and resource availability, including bilingual help lines and privacy standards.

Help for Family

Family and friends play a vital role in supporting individuals struggling with gambling issues. emu-casino-canada encourages open and non-judgmental dialogue, and provides the following guidance:

1. Starting the Conversation: Approach your loved one calmly and express concern without blame. Use "I" statements, e.g., "I am worried about how much you are gambling."
2. Engagement and Encouragement: Suggest exploring support resources together (see above), and offer to accompany them to meetings or counseling sessions.
3. Family Support Groups:
   • GamTalk Family Forums
   • Problem Gambling CA - Family Support
4. Next Steps:
   • Contact a psychotherapist or addiction specialist familiar with gambling issues
   • Call a local or national helpline for immediate support
   • Encourage self-exclusion or use of blocking tools if appropriate

Legal Obligation: All family support information is provided in accordance with CA mental health and privacy laws, ensuring confidentiality and access to professional assistance.

Operator's Commitment

emu-casino-canada, operated by Luster N.V. with Curaçao eGaming license 5536/JAZ (active through 2025), is committed to the highest standards of responsible gaming oversight on emu-casino-ca.com. Our internal procedures include:

• Behavioral Risk Checks:
  • Automated monitoring of account activity for signs of at-risk behavior (e.g., rapid deposit increases, prolonged sessions, repeated failed deposits)
  • Triggering warning messages or pop-ups when risk patterns are detected
• Proactive Support Contact:
  • If a player exhibits signs of potential harm, our Responsible Gaming Department may initiate confidential contact via the registered email address (support@emu-casino-ca.com) to offer information about available tools and support resources
  • All interventions are documented in accordance with privacy and regulatory standards
• Ongoing Training and Audits:
  • Regular staff training on responsible gaming best practices and CA compliance
  • Annual third-party audits (e.g., eCOGRA; certificate status as of 2025: needs clarification)

Legal Protections: These procedures are mandated by CA and international regulatory frameworks to protect players and ensure a safe gaming environment.

Updates

emu-casino-ca.com is committed to keeping all responsible gaming information accurate and up to date. Players will be notified of material changes to this page through:

• Email notifications to registered email addresses
• Website banners and in-account notifications

Date of Last Update: November 6, 2025

Legal Obligation: All policy updates are communicated in accordance with CA consumer protection law and Curaçao eGaming licensing requirements.

Contact & Feedback

The Responsible Gaming Department at emu-casino-canada is available to assist with any questions, feedback, or self-control requests. All inquiries are handled with strict confidentiality and in compliance with CA privacy standards.

• Email: support@emu-casino-ca.com (for all responsible gaming and support inquiries)
• General Information: info@emu-casino-ca.com
• Feedback Form: Please request a secure support form by emailing support@emu-casino-ca.com; a dedicated link will be provided for confidential communication.

Legal Obligation: All contact and feedback mechanisms meet CA regulatory requirements for accessible, effective, and confidential support.