Privacy Policy

This Privacy Policy explains how your personal data is collected, used, and protected when you use emu-casino-canada through emu-casino-ca.com. It applies to all players and website visitors based in Canada and is effective as of November 6, 2025. Understanding how your information is managed is essential for trust and regulatory compliance.

Who We Are

OBSERVE: The operator of emu-casino-canada is Luster N.V., the current parent company as of late 2023, holding Curaçao eGaming License 5536/JAZ (active through 2025). While the full legal address and company registration number are not specified in public records, emu-casino-canada operates exclusively through emu-casino-ca.com for Canadian clients.

Data Protection Contact: For all privacy-related matters, contact our Data Protection Department at support@emu-casino-ca.com (support) or info@emu-casino-ca.com (general inquiries). Our designated Data Protection Officer (DPO) oversees data privacy compliance.
Licensing & Oversight: emu-casino-canada is licensed by Curaçao eGaming (license number 5536/JAZ, valid through 2025). For further details regarding our regulatory status or certifications, please contact us directly.

What Personal Data We Collect

OBSERVE: To provide, secure, and improve our services, emu-casino-ca.com collects the following categories of personal data from players and visitors:

Personal Identification Data: Full name, date of birth, email address, phone number, postal address, and account username (if applicable).
Technical Data: IP address, device information (browser type/version, operating system), access logs, and device identifiers.
Payment Data: Payment method details, bank or e-wallet information, transaction records, and withdrawal details.
Behavioral Data: Game activity, betting history, site navigation, clicks, time spent, bonus usage, and transaction analytics.
Cookies & Tracking Technologies: Session identifiers, persistent cookies, third-party analytics tags, and advertising network trackers.

EXPAND: Additional data may be collected as required by law (e.g., identity verification for KYC/AML compliance) or to facilitate responsible gaming programs.

Legal Basis for Processing

REFLECT: emu-casino-canada processes your personal data in strict compliance with Canadian privacy legislation (PIPEDA), relevant provincial laws, and applicable international standards. Processing is based on:

User Consent: Provided when you register, accept the privacy policy, or opt-in to marketing communications.
Contractual Necessity: Required to create, manage, and maintain your account, process deposits/withdrawals, and provide requested services.
Legal Obligations: Compliance with KYC (Know Your Customer), AML (Anti-Money Laundering), prevention of fraud, and regulatory reporting duties.
Legitimate Interests: Security monitoring, service improvement, analytics, and protection of our business and clients (balanced against your rights and freedoms).

Regional Compliance Note: All data processing foundations conform to CA PIPEDA and relevant gaming commission requirements. Where required, additional legal bases (such as explicit consent) are secured for sensitive categories of data.

Purpose of Processing

OBSERVE: Data collected through emu-casino-ca.com is used for:

Service Provision: Account creation, access to gaming features, payment facilitation, and customer support.
Service Improvement: Monitoring usage, optimizing site performance, and adapting services to user needs.
Marketing & Communication: Sending promotional materials, bonus offers, and service updates (with opt-out available at any time).
Analytics & Research: Analyzing user behavior, ensuring fair play, and conducting statistical studies for business development.
Fraud Prevention & Security: Verifying identity, detecting suspicious activity, and protecting against financial crime.

Disclosure & Sharing

EXPAND: emu-casino-canada shares personal data only as necessary, under robust legal and contractual safeguards:

Payment Partners: Banks, payment processors, and financial intermediaries to process deposits and withdrawals.
Service Providers: IT hosting, analytics, customer support, identity verification, and anti-fraud partners (bound by confidentiality agreements).
Regulatory Authorities: Law enforcement, gaming regulators, and tax authorities upon valid legal request or as required for compliance.
Affiliates & Advertising Networks: With explicit user consent for targeted marketing or where permitted by law (subject to opt-out rights).

REFLECT: emu-casino-canada does not sell personal data. Disclosures are limited to the purposes specified in this Policy, with strict access controls and legal oversight.

International Transfers

OBSERVE: As emu-casino-canada operates under Curaçao regulation and utilizes international service providers, some personal data may be transferred outside Canada, including to:

Curaçao: For gaming license compliance and regulatory reporting.
European Economic Area (EEA): For data processing, hosting, or analytics where service providers are based in the EEA or other jurisdictions.
Other Countries: Where third-party service providers are located, always under strict data protection agreements.

Legal Protections: All international transfers are protected using industry-standard safeguards, including Standard Contractual Clauses or equivalent data protection mechanisms. Transfers comply with PIPEDA and international privacy standards, ensuring your rights and protections remain intact.

Data Retention

EXPAND: emu-casino-canada retains your personal data only as long as necessary for the purposes specified:

Account Data: Retained for the duration of your account and up to 5 years following account closure, in accordance with regulatory retention requirements (e.g., KYC/AML).
Transactional Records: Maintained for at least 5 years to comply with anti-fraud and financial reporting laws.
Marketing Data: Retained until you withdraw consent or request deletion.
Cookies/Technical Data: Session cookies are deleted after browser closure; persistent cookies retained as per their defined lifespan (max 2 years unless otherwise specified).

Deletion Criteria: Data is securely deleted or anonymized upon user request (subject to legal exceptions), expiration of statutory periods, or when processing purposes are fulfilled.

Your Rights

REFLECT: emu-casino-canada upholds your rights under PIPEDA, and, where applicable, aligns with GDPR and relevant Mexican data protection laws for international users. Users of emu-casino-ca.com are entitled to:

Access: Request a copy of your personal data and information on processing activities.
Correction: Request rectification of inaccurate or incomplete data.
Deletion: Request erasure of personal data where permitted by law (subject to regulatory retention obligations).
Restriction: Request limitation of data processing under certain circumstances.
Objection: Object to processing for direct marketing or on legitimate interest grounds.
Portability: Request transfer of your data to another service provider in a structured, commonly used format.
Withdrawal of Consent: Withdraw consent for marketing or other processing activities at any time.

How to Exercise Your Rights: Submit a written request via email to support@emu-casino-ca.com. We will respond within 30 days, free of charge, unless requests are manifestly unfounded or excessive.
Procedural Guarantees: Your request will be reviewed and processed in accordance with Canadian law, and, where applicable, in line with international privacy standards.

Regional Compliance Note: While emu-casino-canada primarily serves Canada, we recognize international privacy rights (GDPR, Mexican data protection) where relevant and provide equivalent user protections.

Cookies & Tracking Technologies

OBSERVE: emu-casino-ca.com uses cookies and similar technologies to optimize user experience, security, and analytics:

Session Cookies: Temporary files that enable site navigation and expire when you close your browser.
Persistent Cookies: Remain on your device for a defined period (up to 2 years) for preferences and login tokens.
Third-Party Cookies: Provided by analytics and advertising partners to track site usage and deliver targeted ads (with user consent).

Purposes: Functional operations, performance monitoring, security, marketing, and personalization.
Cookie Management: Adjust your preferences via browser settings or use internal site controls to disable non-essential cookies. Disabling certain cookies may affect site functionality.

Data Security

EXPAND: emu-casino-canada implements advanced data security protocols to safeguard your information at every stage:

TLS 1.2+ Encryption: All data transmitted between your browser and emu-casino-ca.com is protected by state-of-the-art encryption.
Data Encryption at Rest: Sensitive information is stored securely using strong cryptographic standards.
Multi-Factor Authentication: Critical system access requires multi-factor authentication for staff and administrators.
Access Controls: Strict role-based and need-to-know access restrictions for all personnel handling personal data.
Regular Security Audits: Scheduled vulnerability scans, penetration tests, and ongoing security monitoring, aligned with eCOGRA and international standards.
Staff Training: Mandatory annual privacy and data security training for all staff with data access privileges.
Incident Response: Documented procedures for detecting, managing, and reporting data breaches, with prompt notification to affected users and regulators as required.
Compliance: emu-casino-canada aligns with ISO 27001 and SOC 2 standards where applicable, and adheres to all regulatory security requirements in Canada and Curaçao.

Complaints & Contacts

OBSERVE: If you have privacy concerns or wish to lodge a complaint regarding your data with emu-casino-ca.com, please follow the procedure below:

Contact Our DPO: Email support@emu-casino-ca.com or info@emu-casino-ca.com. Provide a detailed description of your complaint or concern.
Online Form: If a feedback form is made available on emu-casino-ca.com, submit your complaint via the online portal for expedited handling.
Written Correspondence: If you require a postal address for formal complaints, request this via email for up-to-date details, as the headquarters address is not made public for security reasons.
Response Time: All complaints are acknowledged within 7 days and a substantive response is provided within 30 days of receipt.
Escalation: If you are dissatisfied with our response or believe your rights have been infringed, you may escalate your complaint to the Office of the Privacy Commissioner of Canada (priv.gc.ca, Tel: 1-800-282-1376). For international users, you may also contact your local EU Data Protection Authority or the Mexican data protection authority (INAI) as applicable.

Legal Protections: No user will be penalized for exercising their privacy rights or filing complaints in good faith. We are committed to fair and transparent resolution of all privacy matters.

Updates

REFLECT: emu-casino-ca.com may periodically update this Privacy Policy to reflect changes in law, technology, or business operations. All users will be notified of material changes using the following methods:

Email Notification: Direct alerts sent to your registered email address at least 30 days before significant changes take effect.
Website Banner: Prominent notification banners displayed on the emu-casino-ca.com homepage.
Account Dashboard Alerts: Updates posted within your user dashboard for logged-in players.

Version Control: This policy was last updated on November 6, 2025. Major changes will be documented in a public changelog accessible on the privacy page.
User Options: If you object to any material changes, you have the right to close your account or contact us for clarification before changes apply.

Regional Compliance Note: All updates will comply with advance notice periods required by Canadian law (minimum 30 days) and provide users clear options to exercise their rights in response to changes.